Employment: Position Detail

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Patient Service Representative: Full-Time

Patient Access Services

Posted: 05-12-2010

Description

The Patient Service Representative quickly and accurately responds to the needs of patients, visitors and other hospital staff. The Staff registers patients into the hospital computer system at either the Patient Registration area or in the Emergency Room.

Staff accurately obtains information and documentation from the patient or their representative. The Staff ensures the requirements of the patient's insurance carrier are met prior to the delivery of service.

The Staff is aware of their role in ensuring a positive patient experience within the hospital. The Staff also answers phones and directs calls and or visitors to the appropriate area as requested.

Hours

Shifts vary. Hours could be from 7am to 3pm, 3pm to 11pm or 11pm to 7am. Also includes mandatory hours scheduled every other weekend.

Experience

Associates Degree or equivalent experience required.
Two years in healthcare access or financial services, from either a provider or payor perspective.
Excellent interpersonal communication for interacting with patients, visitors and coworkers is essential for this position.

Position Benefits

Full Time Benefits Available.

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